Refunds and Exchanges

Refunds

An item **(except for Sale items) may be returned for a refund as long as it is within 14 days of the receipt that is emailed out. The item must be returned in the original unused condition (all tags attached) as originally shipped to the customer. Please include the name you used when you placed the order on all returns and you will be refunded to the card you used when placing your order. Refunds may take up to 5-10 business days to hit your account.  

**SALE ITEMS ARE FINAL SALE. NO EXCEPTIONS.

All returns can be sent to the return address on your shipment or address on the insert card.

 

Exchanges

An item **(except for Sale items) may be exchanged for a different product as long as it is within 14 days of the receipt that is emailed out. If you would like to exchange an item please let us know what size you would like to exchange for on the card that was shipped with your items. A refund will be issued or an invoice will be sent for the difference in price once the original purchase has been received. Refunds may take up to 5-10 business days to hit your account. 

 

Shipping

Shipping and handling charges are non-refundable. The customer is responsible for return shipping costs, unless the item has arrived damaged**. All refunds will be for the price of the item purchased and tax (if applicable), but not the cost of shipping.

**If the item arrives damaged or there is a mistake on our part (if you received the wrong item/color/size placed on your original order), you will be reimbursed for the purchase including shipping fees.

 

Arrival Time 

After you place an order it will be processed within 48 hours unless your order is placed after 5PM MST, or on a non-business day (Saturday or Sunday, in that case your order will be processed the following business day). Domestic orders can arrive in 5-10 business days, and international orders between 14-21 business days. 

 

Lost or Stolen Packages 

Moorpark Avenue Clothing is not responsible for any lost or stolen packages once delivered.