Frequently Asked Questions (FAQs)

Shipping

Shipping and handling charges are non-refundable. The customer is responsible for return shipping costs, unless the item has arrived damaged**. All refunds will be for the price of the item purchased and tax (if applicable), but not the cost of shipping.
 
**If the item arrives damaged or there is a mistake on our part (if you received the wrong item/color/size placed on your original order), you will be reimbursed for the purchase including shipping fees. 

 

Arrival Time 

After you place an order it will be processed within 48 hours unless your order is placed after 5PM MST, or on a non-business day (Saturday or Sunday, in that case your order will be processed the following business day). Domestic orders can arrive in 5-10 business days, and international orders between 14-21 business days.

 

Lost or Stolen Packages 

Moorpark Avenue Clothing is not responsible for any lost or stolen packages once delivered.